Our Return Policy

Our Satisfaction Guarantee policy 

 

If you are not completely satisfied with your purchase, you are entitled to a free return and full refund. To qualify for a return, you must initiate the return process within 14 days of your purchase date. Items must be returned in their original packaging, and you need a receipt or proof of purchase. 

How to initiate a return
1. Contact our customer support team at support@certifiedsleepers.com with your order number and then reason for your return.
2. We will provide you with a pre-paid shipping label to print and attach to your package, ensuring the return shipping label is at no cost to you.

 

Upon receiving your returned item, we will conduct an inspection and notify you of the result. If your return meets our conditions, we will promptly process your refund to the original method of payment. The time it takes to post the refund to your account may vary based on your card issuer’s policies.

Lifetime Warranty Policy 

Our products are guaranteed against defects in materials and workmanship for the lifetime of the product. This warranty covers only normal use of the product. If your product breaks due to a manufacturing defect at any point during its lifespan, we will replace it free for charge.

Exclusions

This warranty does not cover damages resulting from accidents, misuse, or inproper care as per our care instructions. It also does not cover cosmetic wear that does not affect the funcionality of the product.

 

1. Contact our customer support team at support@certifiedsleepers.com with your order number and a describtion of the defect. If applicable you may be asked to provide photos.
2. We will provide you with a pre-paid shipping label to print and attach to your package, ensuring the return shipping label is at no cost to you.

 

After we receive your defect product we will send you another one free for charge, with the same adress as your first purchase.